ANTI-FRAUD POLICY
Credit-card fraud is on the increase. No country, company or individual is immune to the trend.
That makes it even more important that all your holiday transactions are treated with utmost privacy and security.
Flamingo DMC Ltd has established anti-fraud practices throughout the company to protect the interests of all our clients to the best of our ability.
The aim is to protect the privacy of your personal details – including your credit/debit card details, other personal details and details of your holiday arrangements.
Our staffs are instructed to follow these procedures rigorously:
- All credit/debit card payments have the protection of our secure payments system.
- Every computer is password protected for personal use and uses firewalls, automatically-updated anti-virus protection and Adware protection.
- All hard discs, discs and portable storage devices are erased before they are discarded.
- Passwords for our admin system are restricted to users only and changed regularly.
- Flamingo DMC Ltd, in office, shreds after use all printouts of personal information that might be used to build up your personal profile.
- Any printouts of your details, such as flight information, are kept securely.
- Weposts information arrives in unmarked envelopes to reduce the chance of postal fraud.
- Our office has 24-hour security and CCTV.
- Company staff are checked, well known to each other and operate in a caring and responsible environment.
- We never passes your personal information to third parties.
- We never spams – our email circulars are restricted to an occasional emailed newsletter and requests to be removed from this list will immediately be respected.
- As a company, directors undergo financial and personal checks to EU standards.
- Company is registered travel company in Australia and New Zealand
- Please ensure that any holiday supplier you use understands and follows similar procedures. Some do, many do not.
Flamingo DMC Ltd management